Privacy Policy

Privacy Policy

BizChat is a platform operated by Originfuture Tech Private Limited ("we," "our," or "us"), which provides the website bizzchat.tech and the BizChatplatform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, password (hashed), and organization details.

Messaging Data: We process messages, contacts, and conversations that you manage through our platform. This includes messages sent and received via WhatsApp Business API, Instagram DM, and Facebook Messenger through Meta's Graph API.

Usage Data: We automatically collect information about how you interact with our Service, including pages visited, features used, timestamps, and device information.

Payment Information: When you purchase a subscription, payment processing is handled by our third-party payment processors. We do not store your full credit card details.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and deliver messages through connected channels
• Manage your account, organization, and team members
• Send transactional communications (account verification, security alerts)
• Analyze usage patterns to improve user experience
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

• Meta Platforms: To facilitate messaging through WhatsApp, Instagram, and Messenger APIs
• Third-Party Integrations: Only when you explicitly connect services like Shopify, Stripe, or Zapier
• Infrastructure Providers: Cloud hosting and storage providers that process data on our behalf
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures including:

• JWT-based authentication with access and refresh token rotation
• SHA-256 hashed API keys with expiration and permission scoping
• Role-Based Access Control (RBAC) with Owner, Admin, Agent, and Viewer roles
• Multi-tenant data isolation — all data is scoped per organization
• HMAC signature verification for incoming webhooks (Meta App Secret)
• Encrypted data at rest and in transit

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at hello@bizzchat.tech.

6. Cookies & Tracking

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising trackers. Analytics data is collected in aggregate to improve the Service.

7. Your Rights (GDPR/CCPA)

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Export your data in a portable format
• Withdraw consent at any time

To exercise these rights, contact us at hello@bizzchat.tech.

8. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Related Policies

Please also review our Terms of Service and Data Deletion Instructions, which describe your rights and how to remove your data.

11. Contact

This Service is operated by Originfuture Tech Private Limited. For questions about this Privacy Policy, please contact us at:

• Entity: Originfuture Tech Private Limited
• GSTIN: 36AALCA7681F2ZC
• Address: 3rd Floor, 10-3-304/B/2, Serene Heights, Masab Tank Flyover, Hyderabad, Telangana 500028, India
• Email: hello@bizzchat.tech
• Website: bizzchat.tech